Please note that any items deemed faulty are to be brought to the shop where purchased with a valid receipt so that any issues can be addressed.

Our goods and services are many and varied but most items come under the same stantard guarantee. If you find an item is defective, please let us know as soon as possible, producing your purchase receipt so that we can sort out a repair or replacement.

Consumables

Some items by their very nature have a limited warrenty (pads, gloves...) but it will be evident very soon if they are defective.
As with brake cables and tyres, batteries are a consumable product and their condition varies mainly by the way they are treated. Our charging information given when buying our batteries or power vehicles should be adhered to. If any manufacture fault is present, this will usually become obvious within the first 2 months.
With the above in mind our warranty on batteries is a limited 2 month manufacturer fault warranty.

Non Consumables

All non consumables come with a standard parts and labour warranty and should be returned to the shop along with the receipt as soon as possible so that any problem can be dealt with.
All new Ability scooters, powerchairs, rise & recline chairs and bathlifts come with 12 months parts and labour warranty as standard. Scooters can be brought in for repair. If a callout is required there is usually a callout charge though for new power products we tend not to charge our customers if a problem occurs within the first month.